Why Call Recording:

Not just for call centers – call recording can be used in a variety of industries and uses. Test drive our software and learn how easy it is to improve customer satisfaction, train your employees, and reduce your overall liability.

Reduce your corporate and personal liability

Every business faces the possibility of a lawsuit. Versadial’s call monitoring software is used primarily to provide liability protection that is easy to use and within the budget of any business.

Increase customer and employee satisfaction

Staff who deal with customers over the phone can be easily trained by using more targeted and relevant real life call situations with a call recorder.

Easily train and run performance reviews

Supervisors can schedule performance reviews as often as they like, then listen to a set of calls for each employee and quickly grade them based upon their own custom tests.

Reduce costly errors and misunderstandings

Our call recording software automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.

Recent Testimonial

The lastest updates are very user friendly. Customer support is always very helpful. We are very happy we chose Versa dial. I would suggest them to any one for recording services.

Douglas Mantell – IT Systems Administrator Guaranty RV

Read More Testimonials

Latest News

• 
  SIP vs VoIP. What are they? How to record calls on each platform.
  As companies grow and expand their call centers, business managers will often hear the terms Session Initiation Protocol (SIP) and Voice over Internet Protocol (VoIP) used frequently when they are discussing their phone services. While the technologies are related, they are also distinct in their function and purpose. To understand their differences, it’s important to …
• 
  What is Time Division Multiplexing? How to record calls on TDM.
  Businesses are always searching for technology to improve their communications and a reliable high-performance telecommunications system is Integrated Services Digital Network Primary Rate Interface Transmission System 1 (ISDN PRI T1). This technology provides many benefits to companies of any size such as delivering fast data transfer and superior call quality running on Time Division Multiplexing …
• 
  What is PRI? How to record calls in a PRI environment.
  Primary Rate Interface (PRI) is a technology used for telecommunications on an Integrated Services Digital Network (ISDN) to transfer digital voice and data between users and the network. PRI technology is integrated with ISDN and grew in popularity due to its ability to scale business communications. This article will define PRI, describe its advantages and …

* Hosted Providers: Versadial can record most hosted providers as long as the provider does not encrypt their calls in a proprietary format.